TALON MSP Partner Portal

TALON (Telemetry-Aware Logic & Orchestration Node) is RavenTek's SaaS MSP management platform. It reads device-experience telemetry from Aternity and turns it into the questions an MSP actually asks: which accounts got worse this week, which devices are dragging, what is about to expire, and what can be fixed automatically — across every customer, from a single login.

Each customer gets their own isolated instance. You bring your own AI provider key (BYOL) and choose the model each feature uses. All PII is SHA-256 hashed before leaving your environment, and every administrative action is recorded in an exportable audit log.

• ▸ Portfolio scoring — every account, worst first, week over week
• ▸ DXI · UXI · ART · Boot, each decomposed into what moved it
• ▸ Alerts on movement, not level — plus incidents and platform status
• ▸ Device triage, crash impact, Teams call quality and WiFi AP health
• ▸ Shelfware, licence seats, EOL exposure and estimated savings
• ▸ Chargeback, ESG / Green-IT and an M&A due-diligence scorecard
• ▸ Guarded remediation actions, a PowerShell signer and a 129-set query builder
• ▸ BYOL AI — your provider key, your models, "Tell Me Why" root cause
• ▸ Microsoft Entra SSO, per-user account scope and a full audit trail