Platform agreements, data processing documentation, and compliance resources for TALON MSP partners.
Governs your right to access and use the TALON MSP platform, including permitted use, restrictions, intellectual property rights, and termination terms.
Commercial terms for TALON MSP subscribers — pricing model, billing, SLA commitments, and partner responsibilities.
Terms for MSP partners reselling or managing TALON on behalf of their end customers, including reseller rights, support obligations, and pricing tiers.
Uptime commitments, incident response timelines, support tiers, and remediation procedures for TALON MSP hosted environments.
Lists all third-party sub-processors used by TALON MSP (AI providers, cloud infrastructure, monitoring services) and the data processing terms that govern each. Required by GDPR and enterprise customers.
AI providers used by TALON MSP under BYOL model — customers bring their own keys; RavenTek is not the data controller for AI processing.
Formal data processing agreement for customers requiring GDPR or enterprise compliance documentation. Covers data controller/processor roles, processing purposes, retention, and security measures.
How RavenTek collects, uses, stores, and protects information in connection with the TALON MSP platform, including end-user rights and contact information.
Defines prohibited activities on the TALON MSP platform, including restrictions on data extraction, reverse engineering, and unauthorized access attempts.
Describes what data TALON sends to AI providers under the BYOL model, prompt architecture, PII sanitization approach (SHA-256 hashing), and customer consent requirements.
RavenTek's ISO/IEC 27001 information security management certification, covering the raventek.com tenant where TALON MSP is hosted.
Summary of RavenTek's CMMC Level 2 compliance posture for the commercial hosting environment. Relevant for customers with supply chain security requirements.
Contact the RavenTek legal team to request custom DPAs, executed agreements, pen test reports, or security briefs.
Contact legal@raventek.com